The R2R Framework

Request to Resolution

Most IT change request processes aren't broken — they're just never been properly built. Requests come in through whatever channel is most convenient. Ownership is unclear. Things get lost. IT is frustrated. The business is frustrated. And at some point someone decides to fix it, usually after something goes wrong.

The R2R Framework is a structured, time-boxed engagement that audits your current process and builds something that actually works.

Three tiers. Choose what fits.

Tier 1 — Audit & Recommendations I assess your current change request process, identify the key failure points, and deliver a clear written report with prioritised recommendations. Standalone, no further commitment required. You walk away knowing exactly what's broken and what to do about it.

Tier 2 — Audit + Framework Design Everything in Tier 1, plus a tailored R2R Framework for your organisation — process documentation, intake templates, and communication structures. Ready to implement.

Tier 3 — Full Implementation Support Everything in Tier 2, plus hands-on support embedding the new process — working with your team until it sticks.

What to expect

Each engagement is clearly scoped and time-boxed from the start. No open-ended retainers, no scope creep. You'll know what you're getting, what it costs, and when it ends. We start with a brief conversation to understand your situation and agree on which tier makes the most sense.